Support Tiers
Essential
I respond to issues that arise.

For small businesses ready to stop juggling IT themselves.

A good fit when you're just getting started.

What's Included
  • Device management via MDM
  • Security basics (patching, backups, AV)
  • Response TimeWithin one business day
  • Remote Support2 hrs/month (additional at discounted rate)
  • ReportingMonthly summary of work completed
This Sounds Like My Starting Point
Most Popular
Professional
I prevent issues before they arise.

Essential plus active prevention — so problems get caught before you feel them.

Built for fleets up to 50 devices.

Everything in Essential, Plus
  • MFA, backup checks & security reviews
  • App deployment & management
  • One on-site visit every 6 months
  • Quarterly Business Review call
  • Google & MS 365 administration
  • Response TimeWithin 4 business hours
  • Remote Support8 hrs/month
  • ReportingDetailed health, security & compliance reports
This Sounds Like Me
Strategic
I plan ahead so issues don't arise at all.

Professional plus a seat at the planning table — so your technology starts working for you, not against you.

For businesses ready for a true technology partner.

Everything in Professional, Plus
  • Full strategic technology planning
  • Annual technology roadmap
  • Quarterly business alignment sessions
  • Compliance management (HIPAA, PCI where needed)
  • Vendor relationships managed on your behalf
  • Response TimeWithin 1 business hour, plus dedicated access & after-hours emergency contact
  • Remote Support16 hrs/month
  • ReportingExecutive dashboard with quarterly insights review
I'm Ready for the Full Picture

AI Training & Workshops available as a separate engagement — see IT Consulting & Projects.

The Process

How I Work With Clients

Most clients come to me frustrated with technology. They leave wondering why they waited so long.

1

We Talk

No forms, no sales deck — just a free 30-minute conversation about your business and where technology is getting in the way. No pressure, no pitch.

2

I Take a Look

A quick honest assessment of your devices, software, security, and workflows — so we both know exactly what we're working with.

3

We Build a Plan

I'll recommend what actually makes sense for your size, your budget, and your goals. Simple or comprehensive — nothing more, nothing less.

4

I Handle It

You stop thinking about technology. I handle it — quietly, proactively, and reliably in the background while you run your business.

Ready to get started?

The first conversation is always free.

Schedule a Free Conversation →